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I visited this restaurant with my family to celebrate our children’s birthdays, hoping to have a wonderful and memorable experience. Unfortunately, the entire occasion was ruined by extremely poor service and even worse customer treatment.
When I noticed the shrimp had not been properly cleaned and pointed out the digestive tract that should have been removed, I politely asked the staff to replace the dish. Instead of handling the situation professionally, the employee, whose name was Zubair, laughed and told me that people eat it and that it adds flavour. I found this response disrespectful, dismissive, and completely unacceptable.
The issue was not just the food itself, but the way my concern was handled. A customer raising a legitimate concern about food preparation deserves respect and a professional response, not laughter and dismissive comments.
We came to celebrate our children’s birthdays, a special family occasion, yet the terrible service and attitude turned what should have been a happy day into a very disappointing experience.
I expect the management to take this complaint seriously, investigate Zubair’s conduct, and address the unacceptable level of service we received. I would not recommend this restaurant based on my experience.
I visited this restaurant with my family to celebrate our children’s birthdays, hoping to have a wonderful and memorable experience. Unfortunately, the entire occasion was ruined by extremely poor service and even worse customer treatment.
When I noticed the shrimp had not been properly cleaned and pointed out the digestive tract that should have been removed, I politely asked the staff to replace the dish. Instead of handling the situation professionally, the employee, whose name was Zubair, laughed and told me that people eat it and that it adds flavour. I found this response disrespectful, dismissive, and completely unacceptable.
The issue was not just the food itself, but the way my concern was handled. A customer raising a legitimate concern about food preparation deserves respect and a professional response, not laughter and dismissive comments.
We came to celebrate our children’s birthdays, a special family occasion, yet the terrible service and attitude turned what should have been a happy day into a very disappointing experience.
I expect the management to take this complaint seriously, investigate Zubair’s conduct, and address the unacceptable level of service we received. I would not recommend this restaurant based on my experience.